Poynt Review

I have had this system for just over a year. The tablet is very nice and works fine with the customer inserting their credit card. The problem lies with the Poynt software. We were trying to refund a customer and it charged them instead of refunding them. Then transactions were run once and the customer was charged twice!! I called and they said they were having software issues. I have been waiting two weeks and the same problems are still happening. I cannot run my business like this. I am going away from Poynt just as soon as I can!! I am getting bad reviews from customers because they think I am not willing to do their refund or that I double charged them. Great machine and absolutely terrible software! Take my advice and stay away from this system.

Poynt is a horrible company. They cancelled our account and held $16,872 of our money for 6 months because we were growing too quickly for them. We even had our customers try to call them to confirm the transactions, and they just ignored us. Never trust this company.

Terrible machine & service! Just don't do it!!!

Poynt is completely garbage. It's almost like it's designed to break.

GARBAGE!!! I was called by a rep from e-swipe and told they could get me lower processing fees. Sounded great, so I decided to go ahead with signing up. The new terminals arrived fairly quickly but they were Poynt which I certainly wouldn't have agreed to. Anyways, I've had the terminals for less than 2 days and I'm sending them back and cancelling. I sure hope the $4000 transaction from yesterday finds its way into my business account.

We had Poynt for one month before canceling. I would say the reviews here seem to cover the issues we had. Our terminal had battery problems and would always be dead. It would only work if it was always plugged in. Then they had an issue on their end where the system was down for a few hours and we couldn't run cards. That convinced us to find an alternative. The device is really beautiful and sleek, but still needs to be improved. Canceling and returning our terminal was not a huge hassle but it did take 3 days to get customer service.

We have been using the Poynt system & EVO along with Quickbooks for over a year, after the initial set-up it's been working great and very easy to adjust or with support if needed, very small monthly fee and low rates, so much so we were able to drop our minimum fee. All card & Apply Pay transactions are in the bank in a day or two, and the customers love it. Without EVO's low rates & Quickbooks we might have had a different experience. I'm surprised at the low ratings, because our experience has been very different. The only thing, as mentioned before, the paper roll within the Poynt is very small, but we were given an external larger printer too. If what everyone is saying is true about the possibility of them going out of business is true, we are sorry to hear and will be sizing up other alternatives, but for now we are very satisfied with Poynt and hope they will improve on the issues mentioned by others so we won’t have to change.

I'm so mad I didn't read these reviews 2 weeks earlier. Poynt is nothing but trouble. Worst hardware and software for any POS system sold. You're better off using a pencil and paper and a pigeon to fly your transactions to the credit card companies and banks. Junk!

Reading these reviews made me sad. I worked for Elavon under processor and POS sales for the last 5 years. We were all ecstatic when Poynt first came on the scene. I would have given them 5 stars based on our company's close relationship with Poynt, and how advanced their products initially seemed to be. However, I think Poynt's downfall was that they stopped building their product's core software before it was ready for primetime and they never bothered to fix it. Also, their hardware is now ancient compared to other POS terminals we sell. All of this means customers have nothing but headaches with Poynt, and we (Elavon) were often on the hook for replacing the devices and doing Poynt's customer service for them. I was recently told by Elavon management that Poynt will likely go bankrupt in 2020 and that Poynt is aggressively shopping for someone to buy them out. Sadly, there is no way anyone would buy them with their huge amount of debt, hardware and software problems and low install base. I think they only have 70,000-100,000 total devices installed. Meanwhile Square has over 5 million. If I was a customer, none of this would give me any confidence in using Poynt going forward. I think they had a moment where they could have been great, but they were unfortunately horribly mismanaged.

We were scammed by Elavon who sold us these Poynt devices. We lost thousands in just three months because we had to juggle broken terminals while switching to another POS system while still paying outrageous monthly fees for the malfunctioning Poynt system. Everything about this company and their products is just awful. Our advice is to stay away from both Elavon and Poynt. Rotten!