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I ordered my Poynt terminal from MINDBODY, my business software provider. It works really well at my front desk and looks great. I would recommend it to other salon owners
What a steaming pile. You would think it would at least do the same job as a traditional machine but better? Nope. It has tons of bells and whistles but can't do very basic tasks. I got mine today and spent four hours back and forth on the phone conference calling with tech support and my Elavon salesman and I still can't use it for my very basic needs. Run, don't walk, away from this product.
I have a mobile business. I have had the system, which I bought through Costco, for 4 months. I have had zero problems, it processes credit cards in seconds through a mobile hotspot. My only small complaint is that the catalog buttons in the register get jumbled sometimes, we enter everything by size and color and the buttons sometimes get out of order and I have to log back in and organize them.
My local Thai place has this device and I was pleasantly surprised at how small and sleek the device was, but more importantly-- how fast! Working for a processor, I notice these things especially.
The product had potential, it looked beautiful, but as soon as it arrived in the office it wouldn't print receipts. Lots of bugs in the software. I have had to do 5 hard restarts on the phone with product support today, and it's only the first day. I have a lot of buyer's remorse. I have spent hours on hold, we have tried every troubleshooting attempt, but Poynt has decided that even though the terminal is not working the problem is mine. They will not replace this unit. They say everything looks good on their side so the broken terminal is my issue. I bought it today from them!!!!! It wont print receipts or process credit cards consistently and Poynt says too bad. DO NOT BUY!!!! BAD COMPANY.
There are already problems with my terminal, and I have only had it for less than a month. When I called customer service, not only were they no help, they also gave a phone number that when I tried calling, no one answer. It was my biggest mistake to spend so much money on this useless device. If you are considering getting this, I would definitely not recommend this company.
I started using the brand about a month ago and all of a sudden it wouldn't accept my customers' cards saying it's invalid or it's declined. I called the company, waited two hours to actually get some help, which didn't even help me. They did not know what was going on with the machine. So they gave me a number to call, I called them but they didn't pick up. Its only been a month, no, less than a month, the machine should still be working. They do not want to give me a refund or even try to see what the problem. This is a waste of your money, do not get it! If I could give it a zero starred rating, I would.
First issue, if you have any connection issues (which happen all the time), your POYNT terminal will not function properly and slow down the checkout process for customers. There is no option for programming the POYNT POS terminal for unit pricing, only items. They recommend using their partner app Ehopper, which is TERRIBLE and charges for a service that should not be out of beta testing, in my opinion. You cannot discount an order ticket 100%, again they recommend their terrible partner app Ehopper. These are basic POS functions, POYNT needs to be developed further before its release to the market place. Do not waste your money on this POS! There are so many better options out there on the market right now.
I have spent at lest 10-15 hours watching videos, calling and emailing for how-tos for my retail store set up. After watching the web ex and speaking to 2 different sales reps through Costco I felt assured that they understood my exact needs. Unfortunately for me they did not. Kudos to their customer service for always being very polite and professional and working hard to try and find a resolution. I am still not sure this product is the best for my business but I still would recommend it.
Not recommended. Service is really bad!! I tried to call 3 times for 10-15 min and always put me on hold, after I wait so much they just hang up the phone.
